Clinicians usually see healthcare consumers for a few minutes in the clinical space, but factors affecting health extend far beyond face-to-face time with a provider and clinic staff. When consumers are receiving support from a caregiver—whether professional, family member, or friend—clinical staff have a significant opportunity to understand and impact health factors not readily visible in the clinic. In this series, you’ll learn from experts, healthcare consumers, and caregivers about types of caregivers, opportunities and challenges, consumer autonomy and decision making, and tools for appropriately working with caregivers and home health workers as part of the consumer’s full care team.
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View the Archived Webinars
- Session One: Understanding Caregiver Roles, Responsibilities, and the Workforce Landscape (Nov. 2, 2023): View Webinar | View Slides
- Session Two: Equity, Unconscious Bias, and Other Critical Considerations When Working with Healthcare Consumers and Their Caregivers (Nov. 20, 2023): View Webinar | View Slides
- Session Three: Getting the Conversation Started: Engaging Consumers and their Caregivers and the Legal and Ethical Implications (Nov. 28, 2023): View Webinar | View Slides
- Session Four: Caregivers as a Window into the Living Environment (March 5, 2024): View Webinar | View Slides
- Session Five: Caregivers as Allies for Emotional Support (March 26, 2024): View Webinar | View Slides
- Session Six: Communication and Conflict Resolution for Working with Caregivers and Consumers (April 17, 2024): View Webinar | View Slides
Access Accompanying Resources
- Caregiver Handout Collection: This resource provides a compilation of materials that can be provided in printed form or shared electronically with caregivers and consumers to help them prepare for clinic visits or
other healthcare appointments. - A Checklist for Engaging the Consumer: This resource provides tips for educating the consumer, obtaining consent, involving the consumer in setting boundaries, privacy versus accessibility, setting regular check-ins, and working with multiple caregivers.
- Caregivers as Allies for Emotional Support: This resource discusses considerations for engaging caregivers as allies for emotional support of consumers
- Engaging Caregivers in Supporting the Care Plan: This resources provides a process for ensuring caregivers are engaged in the care plan.
- Engaging Caregivers to Assess Hazards in the Living Environment: This resource discusses tips for gaining a better understanding of health and well-being hazards consumers may encounter in their homes or places of routine activity.
- Additional Caregiver Resources: This resource provides a compilation of materials to support caregivers, consumers, and clinicians.
More Resources on Building and Sustaining Health Center Workforces
ACU’s Solutions, Training, and Assistance for Recruitment and Retention (STAR²) Center provides resources, training, and technical assistance to help Health Center Program grantees with their clinician workforce challenges and questions. We are a National Training and Technical Assistance Partner of the Bureau of Primary Health Care funded through a national cooperative agreement with the Bureau of Primary Health Care at the Health Resources and Services Administration, ensuring that services are offered free of charge to all health centers and look-alikes.
