November 23, 2014

Training and Technical Assistance

ACU offers training and technical assistance related to health care for the underserved. We  incorporate issues of language, culture and literacy within a transdiciplinary team approach. Our services range from providing continuing education programs customized for your staff to day-long or multi-day engagements in which we can work with you on an in-depth basis.  Our unique approach focuses on quality improvement, organizational effectiveness, and staff development to improve care to diverse populations.

Our technical assistance and training services are tailored to meet the needs of your organization. ACU will work with you to determine the level of service that meets your needs. Fees are established in advance based on the scope of services to be performed. Our minimum fee is for a 3-hour consultation. We offer discounted rates for free clinics. Please contact ACU@clinicians.org for more information.

Content Areas

Quality Improvement

All of our QI training sessions examine the issues of language, culture, and literacy as well as community and how they affect provision of patient centered care to underserved populations. Some training sessions are available in Spanish, as well as English.

  • Comprehensive Asthma Management – implementing evidenced based asthma treatment guidelines within a patient centered medical home model, engaging the transdisciplinary teams in asthma care coordination, developing the community health workers’ role in asthma education, using health information technology to support optimal asthma care.
  • Oral Health – early childhood caries prevention, incorporation of oral health screenings into primary care by the non-dental health team including risk-assessment, physical assessment and anticipatory guidance.
  • Smoking Cessation – incorporating office systems, motivational interventions, population-specific evidenced based tools and pharmacotherapy in treating tobacco use among underserved patients.
  • Diabetes care – diabetes management, including incorporation of low literacy patient education materials into medication management and culturally appropriate nutrition guidelines.
  • HIV AIDS in the primary care setting – long term care management in the primary care setting.

Organizational Effectiveness

  • Patient Centered Medical Home (PCMH)  – The key requirements for achieving PCMH recognition and the potential challenges to successful implementation with special populations. Training will include the required implementation steps for meaningful use of health information technology and the crosswalk with PCMH,  as well as the the unique needs of underserved populations, including housing, language, cultural and literacy.
  • Meaningful Use of Health IT – Focus on key strategies for successful adoption and utilization of electronic health records including workforce development, financial  support and federal incentives, provider and consumer education, and communication infrastructure to meet the meaningful use requirements of the 2009 ARRA HITECH Act.
  • Integrating Health Literacy, Language Access, and Cultural Competency in Primary Care Settings – how to recognize and respond effectively to patient differences in order to improve health care outcomes; working with interpreters; and providing care to lesbian, gay, bi-sexual and transgender (LGBT) individuals
  • Working with Medical Interpreters — How to appropriately integrate trained interpreters into the health care team, the importance of certification for medical interpreters, legislation surrounding care to Limited English Proficient (LEP) populations and training staff to utilize interpreters. ACU can also provide interpreter training at your institution and help prepare staff for national certification testing.
  • Developing low literacy patient education materials –  How to locate and/or design low literacy patient education materials that meet the needs of your patient population, pilot testing forms and handouts to assure they are understandable by your population

Also available:

  • Integrating mental and behavioral health in primary care settings
  • Core team development
  • Community engagement in establishing health homes
  • Social determinants of health
  • Integration of community health workers into the provision of health care and health homes.
  • Social media – establishing a professional online presence using social media, privacy and best practices

Professional Development

  • Clinician Wellness – managing workplace stress, work-life balance and staff retention.

A Partial List of Our Consultants

Katherine Brieger, RD, CDE, VP Quality Services at Hudson River HealthCare, a network of 16 Federally Qualified Health Centers

William Campbell,  MSN, FNP-BC, AAHIVS, Director of Clinical Programs, Carl Vogel Center

Isabel Van Isschot, MS, Director of Interpreter Services, La Clinica del Pueblo, Washington DC

Sandra Leal, PharmD, CDE, Director of Clinical Pharmacy at El Rio Health Center in Tucson, Ariz. She provides clinical services in the areas of diabetes, hypertension and dyslipidemia to a predominantly Hispanic and American Indian population.

Virna Little, PsyD, LCSW-R, SAP, Sr. Vice President for Psychosocial Services and Community Affairs at The Institute for Family Health

Rishi Manchanda, MD, Founder at HealthBegins and formerly Director of Social Medicine and Health Equity, St. John’s Well Child and Family Center, Los Angeles.  Paula Simpson – Health communications consultant, Vienna, Va.

Lois Wessel, RN, CFNP, Associate Director for Programs, Association of Clinicians for the Underserved, bilingual clinician practicing in an FQHC.

Our Expertise

ACU has been providing training and technical assistance since its inception in 1996.  Our consultants have extensive clinical experience in providing health care to underserved and working with special populations. We understand the difficulties of providing care to patients with limited resources and are committed to providing high quality, evidence-based care. Some of our programs have been developed with support from federal, private foundation, and corporate grants. We have worked in conjunction with:

  • American College of Preventive Medicine
  • American College of Nurse Practitioners
  • American Public Health Association
  • Association of Utah Community Health Centers
  • The Commonwealth Fund
  • Allergy and Asthma Network Mothers of Asthmatics
  • Department of Family and Community Medicine, Georgetown University
  • Department of Housing and Urban Development, Healthy Homes
  • Environmental Protection Agency
  • Institute of Medicine Roundtable on Health Literacy
  • Kaiser Permanente Community Benefit Program
  • Loudoun Community Health Center
  • Montgomery County (MD) Latino Health Initiative
  • National Cancer Institute
  • Philadelphia Health Department
  • Robert Wood Johnson Foundation
  • Maximus Center for Health Literacy
  • National Health Care for the Homeless Council
  • National Center for Health in Public Housing
  • National Center for Farmworker Health
  • National Center for Primary Care
  • NiproDiagnostics
  • Nurse Practitioner Healthcare Foundation
  • Pfizer
  • Sanofi